Activities to be performed :

Design Capability 

• Kick-off project, team onboarding, forming and norming, aligning on charter and outcomes
• Team leadership: inspiring, engaging, developing, connectivity, motivation (Difference Makers, goal setting, etc.)
• Manage Team: roles and responsibilities, performance, wellness, feedback/Snapshots, coaching, delegating for dev, perf issues, Talent Link, bots/workflows, other automation efficiency
• Manage Resources: managing all labor types: offshore, onshore, and outsourced – offboarding/onboarding – Talent Link
• Manage SMSs, instructors, facilitators: articulating reqs/attributes, sourcing, IST, onboarding, comms, roles, deliverables, perf issues
• Manage Stakeholders: stakeholder plan, log, escalations, coordination with Strategist & PL, scope creep, debrief and input to value reporting, storytelling/data visualizations, presentations
• Manage collaboration & consulting w/ Enabling L&D Functions: M&A assessments, reporting, LI&T consultations, Fast Track, etc.
• Manage Risk & Issues: risk plan, log, escalations, problem solving
• Manage project: ok cool  waterfall and agile – project plan – milestones – status updates – PPS
• Manage Design and Develop resources, reviews, stakeholders, timeline
• Manage Compliance and Registration: NASBA reqs, Learner Requests, data quality, issue resolution, compliance documentation
• Collab and coordinate with other Firm functions for project resources and deliverables – MES, DET, Brand, People, P&T, M&S, DDC, Workplace Exp etc.
• Manage content strategy and content reviews including navigating IP, Independence, OFRO considerations
• Manage Procurement process: contracting, renewals, Request IT, invoicing
• Manage project finances: budgeting, invoicing, reconciliation, reporting, escalations
• Manage comms and change activities:  Project naming guidelines, Learner Communications – process, templates, logs, coordination with firm comms resources – social learning elements, Google Sites, gamification elements, etc – FAQ and People Ops Call Center set-up and learner escalations and responses
• Manage learner experience/delivery/release: testing, piloting, accessibility considerations, materials production and distribution, net zero best practices, wellbeing, Crisis preparedness/support, incident

People Leadership:

• Oversees the function to partner with leadership to drive short and long term people strategy from hire to retire relations and other compliance and community support programs.
• Sets clear objectives for team members based on capacity and specialization; Identifies, grooms, rewards and develops high performing team members as future leaders
• Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals
• Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives
• Maintain project timelines to ensure tasks are accomplished on time
• Develop, implement, and maintain budgetary and resource allocation plans
• Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
• Significant experience in working in large and diverse service delivery teams across a large multi-national services organization
• Strategic thinking; ability to connect, identify less obvious opportunities, create impact without explicit direction
• Ability to work independently, to take ownership, to operate in a dynamic working environment
• Excellent project management skills
• Strong communication (written and verbal) skills at all levels within the organization
• Solutions-focused with innovative ideation skills with an Operational excellence bend of mind
• Global mindset, cultural agility, versatile working style